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Big Red Removals Ltd Map:
Big Red Removals Ltd
33 Balfern Grove
London, W4 2JX
Phone: 0800-328 9549
Fax: 020 89488909
www.bigredremovals.com

LATEST REVIEWS

  • review icon
    Reviewer2710 on 31 Oct 2012
    We found Big Red Removals on the NGRS - National Guild of Removers & Storers website. Having short listed six removal companies and having received quotes, we decided to go with Big Red Removals. Their price was competitive, but not the cheapest one; they appeared to be an established, reliable company. During the negotiation period, the owner had replied to my emails within 5-15 minutes, yet after we agreed on the price some delays in communication started occurring. I asked for a few boxes to be delivered prior the moving day (we packed only valuables ourselves, the rest was left for Big Red Removals to pack) and received the boxes a week later. When I asked for the second batch of boxes, nearly three weeks elapsed before I received a phone call suggesting the delivery but had to refuse it as it was too late (4 days before the actual move). On the day of move the moving crew arrived 45 minutes late although we were advised about the delay. The crew was a subcontractor whom Big Red Removal used. During the valuation visit I was told, for our property (1.5-bed flat: a bedroom and an office), we will need one Luton van and the job of packing, moving and unloading would be done within 8 hours. Well, they were late; one Luton van was not enough so they had to get a second van. They finished at least two and a half hours late. The moving crew was great, very fast and efficient. Yet, there was one thing we did not appreciate. During the packing they would have come and show us any breakage/loose parts/scratches on our furniture and appliances, but when we arrived to our new home we discovered a frame of the mirror was broken. When we pointed it to the movers they suggested the mirror was already broken although the breakage was fresh and they could see it. After all, they suggested we contact Big Red Removals and since they are insured the repair would be covered. Despite this minor accident we were satisfied and tipped the crew 20 each.We contacted the director of Big Red Removals asking to solve the mirror issue but our request was ignored. When we called the office and asked to collect their boxes they promised to arrange a collection and after almost two months of wait the boxes are yet to be collected. We have never heard back from the company.We were lucky we incur only a minor damage of goods in transit. BUT I would not recommend Big Red Removal.

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